Refund Policy
Return and Refund Policy
Thank you for shopping at bowenhillstudios.com. Because our products are print-on-demand and custom-made for you, all sales are final. We do not offer returns or exchanges for change of mind or incorrectly ordered sizes/colors.
Damaged or Incorrect Items
We want you to be happy with your purchase! If your item arrives damaged, has a manufacturing defect, or is not what you ordered, please contact us within 30 days of receiving your product.
-
To initiate a return for a damaged item:
-
Email bowenhillstudios@gmail.com with your order number.
-
Provide a clear, high-quality photo showing the damage or printing error.
-
-
Resolution: Once approved, we will issue a refund. You do not need to return the item to us.
Order Cancellations and Incorrect Addresses
Orders are automatically sent to production within an hour of being placed. Therefore, we cannot cancel or change the order once placed.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print provider. You will be responsible for reshipment costs once we confirm an updated address with you.